Last updated: July 29, 2026
Each The Fill Collective order is carefully prepared and packed before it begins its journey to you.
Order Processing
Orders are normally processed within 2–4 business days, excluding weekends and holidays. During collection launches, promotional periods, or seasonal demand, additional processing time may be required.
Shipping Rates and Delivery
Available shipping methods, charges, and estimated delivery times are displayed at checkout based on the delivery address and selected service.
Delivery estimates begin after an order has been processed and handed to the carrier. Carrier delays, weather, holidays, and other circumstances outside our control may affect delivery.
Tracking
When tracking is available, a shipping-confirmation email will be sent after the order leaves our facility. Tracking information may require a short period to become active.
Address Accuracy
Customers are responsible for entering a complete and accurate shipping address. Contact info@thefillcollective.com as soon as possible if a correction is needed. Changes cannot be guaranteed after fulfillment has begun.
Delayed, Missing, or Damaged Packages
If an order arrives damaged or does not arrive within a reasonable period after its estimated delivery date, contact us with your order number. We will review the shipment and assist with the appropriate next steps.
If we cannot ship within the stated or reasonably expected timeframe, we will contact the customer with available options. U.S. sellers must notify customers of qualifying shipping delays and provide an opportunity to accept the delay or cancel for a refund.
Contact: info@thefillcollective.com