Last updated: July 29, 2026
At The Fill Collective, every piece is thoughtfully selected, and we hope you love what you receive. If something is not quite right, eligible items may be returned within 30 days of delivery.
Return Eligibility
To qualify for a return, an item must be:
- Unworn, unused, unwashed, and in its original condition
- Returned with all original tags and packaging
- Accompanied by proof of purchase
To begin a return, contact us at info@thefillcollective.com. Please do not send an item back before receiving return approval and instructions.
Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final-sale or clearance items
- Personalized or custom items
- Opened, burned, or used candles and home-fragrance products
- Items showing wear, washing, damage, fragrance, makeup, or missing tags
Curated Bundles
Curated bundles and complete-look sets must be returned with all included pieces. Partial bundle returns are not accepted unless approved by our team.
Damaged or Incorrect Orders
Please inspect your order after delivery. Contact us promptly if an item is damaged, defective, or incorrect, and include your order number and clear photographs.
Refunds
Approved refunds are issued to the original payment method after the returned item has been received and inspected. Your bank or payment provider may require additional time to post the refund.
Exchanges depend on product availability. The fastest option may be to return the original item and place a new order.
Contact: info@thefillcollective.com