FAQ

Orders are generally prepared within 2-4 business days, excluding weekends and holidays. Processing may take slightly longer during seasonal launches or promotional periods.

When tracking is available, a shipping confirmation email will be sent after your order leaves our facility. Tracking information may take a short time to become active.

Contact us as soon as possible after placing your order. Address changes cannot be guaranteed once fulfillment has begun.

Please contact us with your order number and clear photographs of the item and packaging. We will review the issue and help with the appropriate next steps.

Eligible items may be returned within 30 days of delivery, provided they are unworn, unused, unwashed, and returned with their original tags and packaging.

Contact us before sending anything back. Once your return is approved, we will provide the applicable return instructions.

Curated bundles and complete-look sets generally need to be returned with all included pieces. Contact us if there is an issue with an individual component.

Final-sale, personalized, used, opened, or otherwise non-returnable items cannot be accepted. Please review the Refund & Return Policy for complete details.

Review the product-specific sizing notes and use our Size Guide as a general reference. Measurements and fit may vary between styles and makers.

Consider the garment shape, fabric, and product-specific fit notes. For fitted styles, sizing up may provide additional ease, but the best choice depends on the individual product.

We aim to represent colors accurately, but photography, lighting, and screen settings may cause slight variations.

Always follow the care instructions provided with the product. When available, additional care details will be included on the Product page.

A curated look brings together complementary apparel, accessories, jewelry, or home accents designed to create one complete moment.

Every bundle Product page lists the individual pieces included in that curated set. The bundle price shown on the Product page is the final bundle price.

Fixed bundles include the products and options displayed on the Product page. Custom substitutions are not available unless specifically stated.

Many bundle components may also be available individually. Select a component from the Product page or browse the relevant collection to check availability.

Yes. Enter the recipient's delivery address during checkout. Gift-message or gift-wrapping options will appear only when they are available for the selected order.

Opened, burned, or used candles and home-fragrance products are not eligible for return. Unused items must meet the conditions in our Refund & Return Policy.

Gift cards will appear in the store when available. Please review the Gift Cards collection or contact us for current availability.

Use our Contact page or email info@thefillcollective.com. Please include your order number when contacting us about an existing purchase.

Our Shipping, Refund, Privacy, and Terms policies are available through the Help and Policy links in the Footer.